Sydney Access Consultants Promoting participation that is interwoven into everyday life Select your language

While a professional level of care will be taken by Sydney Access Consultants in preparing the Access Report, Sydney Access Consultants does not accept responsibility or liability for the result of specific action taken on the basis of this information nor for any errors or omissions.
Legal issues in the area of anti-discrimination law are in the process of change. In addition, constant change is occurring in relation to Australian Standards and Building Codes. Due reference should be given to these. All actions taken by a public authority, organisation or individual in reliance on an Access Audit remain the responsibility of that public authority, organisation or individual. The Authorised Access Report and all preceding drafts are copyright© and must not be reproduced or forwarded to any organisation other than the client for which it was prepared.
Sydney Access Consultants Fee: the amount(s) declared in the Agreement as being payable by the Client to the Sydney Access Consultants for the Agreed Services. Agreed Services: the services to be provided by the Sydney Access Consultants to the Client as disclosed in Part 2 of this Agreement. Agreement: the agreement between the Client and the Sydney Access Consultants consisting of Parts 1, 2 and 3 of this document and all attachments listed. Brief: the statements and materials assembled by the Client in a Project requirement document, brief or a request for proposal document or any other similar document to summarise the Client’s expressed requirements, to address the Client’s preferences and priorities, and to summarise the impact of context, environment, and prevailing legislation, at the time of signing the Agreement. Client: the Person named as the Client in this Agreement. Project: the project identified in this Agreement. Working Day: any calendar day other than a Saturday, Sunday or a gazette public holiday within the jurisdiction where the Project is located. Works: any permanent or temporary structure, building, fixture or access constructed or required to be constructed on the Site based on the Sydney Access Consultants’ documents as part of the Project.
A.1 The Sydney Access Consultants shall perform the Agreed Services set out in this Agreement exercising a reasonable level of skill, care and diligence ordinarily provided by a qualified Access Consultant working in the same or similar locality under the same or similar circumstances.
A.2 The Sydney Access Consultants undertakes to advise the Client of any matter that may affect the performance of the Agreed Services including circumstances or instructions that may require a variation of the service and a change to the Sydney Access Consultants’ Fee.
A.3 The Client agrees to directly appoint all other consultants required by the Project that are not part of this Agreement, including the sub-consultants presented to the Client by the Sydney Access Consultants in Part 2 of this Agreement. The Client will ensure that all other consultants/sub-consultants/ contractors/subcontracts maintain professional liability insurance as appropriate for the services provided.
A.4 The Client agrees to provide the Sydney Access Consultants with a Brief and shall advise the Sydney Access Consultants of the relative priorities of the Brief, by way of meetings and written directions or communications as necessary to ensure complete understanding of such Project priorities by the Sydney Access Consultants.
A.5 The Client will ensure that there is no change made at any time to the Sydney Access Consultants’ Agreed Services, or the Brief, without the prior written acknowledgment by the Sydney Access Consultants.
A.6 The Client shall hold each sub-consultant/contractor/sub-contractor however appointed, and not the Sydney Access Consultants, responsible for the proper performance of their work.
B.1 The Client must pay the Sydney Access Consultants in accordance with Part 2 of this Agreement all fees due plus applicable taxes and expenses. Payment of the Sydney Access Consultants’ account must be made within seven (7) Working Days of the date of the invoice. All fees that remain unpaid thereafter will incur interest charges at a rate of 18% per annum (NAB Visa credit card rate).
B.2 Where this Agreement has been entered into by an Agent (or a person purporting to be an Agent) on behalf of the Client, the Agent and the Client shall be jointly and severally liable for the payment of all fees due to the Sydney Access Consultants under this Agreement.
B.3 The Client cannot deduct, withhold or reduce any sum payable to the Sydney Access Consultants under this Agreement by reason of claims or alleged claims against the Sydney Access Consultants.
B.4 The Client must promptly notify the Sydney Access Consultants in writing of any dispute regarding fees, and give the Sydney Access Consultants sufficient details to be able to respond. The dispute resolution procedure in section F shall apply to any such disputes on fees.
B.5 Where, for any reason, the Sydney Access Consultants provides only part of the Agreed Services as set out in Part 2 of the Agreement, the Sydney Access Consultants shall be entitled to payment in full for all services completed together with a fair and equitable proportion of the outstanding fee, to reflect the portion of partial services completed.
C.1 The Sydney Access Consultants shall take out and use reasonable endeavours to maintain professional indemnity insurance in the sum of not less than $250,000, subject to the various terms, exclusions and limitations of the policy such as; an exclusion for toxic material, leaky buildings, weathertightness claims.
C.2 The Sydney Access Consultants will use all reasonable endeavours to maintain insurance for a period of 3 years from completion of the Sydney Access Consultants work.
C.3 The Client must provide to the Sydney Access Consultants evidence of the separate consultants’, sub-consultants, contractors and sub-contractors professional indemnity insurance.
D.1 If the Sydney Access Consultants is liable to the Client (whether in contract, tort or otherwise), the Sydney Access Consultants will only be liable for any reasonable foreseeable and fully mitigated damage, loss or expense incurred by the Client, caused directly by a breach of the Sydney Access Consultants’ legal obligations. Sydney Access Consultants shall not be liable to the Client under this Agreement for the Client’s indirect, consequential or special loss of profit, howsoever arising whether in contract tort or otherwise.
D.2 The extent of Sydney Access Consultants’ liability (whether in contract tort or otherwise) is reduced proportionately to the extent that the Client and/or any other person, including any third party, has contributed to the claim, liability, damage, loss or expense and irrespective of whether such contribution arises in contract, tort or otherwise.
D.3 Neither the Sydney Access Consultants nor the Client shall be liable to the other for any loss or damage unless a claim (whether in contract, tort or otherwise) has been filed in Court, or any Tribunal which has jurisdiction to determine a claim, within six years of the date of the act or omission giving rise to the claim or within the limitation period set by the applicable limitation of action statute to which the claim relates, whichever is the earlier provided always that nothing in this clause shall be construed to exclude any compulsory limitation of action provisions which cannot by law be excluded or restricted in any contracts made between the parties.
D.4 In the circumstances where the Agreed Services (as described in this Agreement) are reduced, limited or varied by later agreement or the Agreement is ended prior to the completion of the Agreed Services, the Sydney Access Consultants’ liability will attach only to those services actually performed and then only to the extent that the reduction of that part of the Agreed Services has not compromised or not denied the Sydney Access Consultants the opportunity to correct the performed services or to otherwise mitigate the Client’s loss.
D.5 The Sydney Access Consultants is not liable for any damage, loss or expense incurred by the Client as a consequence of any change that the Client or any other person makes to the Sydney Access Consultants’ documents, or from any variation to the Works from the Sydney Access Consultants’ documents or any variation to the Project resource consent or the Project building consent, made without prior written approval by the Sydney Access Consultants.
D.6 The Sydney Access Consultants shall not be liable to any person other than the Client, and disclaims responsibility, in tort or otherwise, for any liability, damage, loss or expenses suffered or incurred by such person. In the event that the Project to which the Sydney Access Consultants’ services relate is leased, transferred, sold, or otherwise disposed of in part or whole to other persons, then the Client warrants that such persons shall be advised in writing that the Sydney Access Consultants accepts no responsibility in law to them. In the event of breach of this clause, the Client and in the case of a company its directors, shall fully indemnify the Sydney Access Consultants against any claim by such persons, whether such claim is in tort or otherwise.
D.7 The maximum aggregate amount payable by the Sydney Access Consultants, whether in contract, tort or otherwise, in relation to claims, liabilities, damages, losses or expenses is limited to $250,000 or five times the Sydney Access Consultants’ fee for the Agreed Services, whichever is the lesser.
D.8 The Client shall indemnify the Sydney Access Consultants against the adverse effects of all claims including claims by third parties which arise out of or have a connection with the Agreement and are made after the expiry of the period of liability referred to in clause D.3. For avoidance of doubt the indemnity includes claims in negligence made against the Sydney Access Consultants.
D.9 The Client acknowledges that the Sydney Access Consultants operates through employees, directors, officers, agents and sub-consultants and agrees that no reliance has or will be placed on them personally by the Client in connection with this Agreement on the performances of the Agreed Services.
D.10 The limitations of liability as described above will apply to the maximum extent permitted by law and will confer to any extent relevant a benefit on the employees, directors, officers, agents or sub-consultants of the Sydney Access Consultants.
E.1 The Sydney Access Consultants retains copyright in all designs, drawings, models, plans, specifications, design details, photographs, and any other materials provided by the Sydney Access Consultants in connection with the Project (“the Materials”).
E.2 The Sydney Access Consultants grants, subject to payment of all outstanding fees, to the Client a non exclusive limited license to use and reproduce the Materials for all purposes relating to the Project.
E.3 The Sydney Access Consultants shall have no liability for any use of the Materials other than that for which the same were originally prepared and provided.
E.4 If the Sydney Access Consultants rightfully terminates the Agreement for causes as specified in section H, the license granted under section E will be revoked.
E.5 If the Client wishes to use any parts of the Materials for any further stage or extension of the Project, any major alterations to the completed works or for any other project, and the Sydney Access Consultants is not appointed to provide related services, the Client must obtain the Sydney Access Consultants’ prior written consent which may include conditions relating to each re-use including but not limited to the payment of a reasonable license fee.
E.6 At the completion of the Agreed Services or in the event of the early ending of this Agreement, the Client will be entitled to retain one copy of the Materials in printed or passive electronic form such as PDF. The Sydney Access Consultants will not be required to provide any of the Materials in CAD or any other active electronic form.
F.1 Any disputes between the Client and the Sydney Access Consultants in relation to this Agreement must first be attempted to be settled in good faith. Failing resolution the Client or the Sydney Access Consultants may by notice require that the matter in dispute be referred to mediation.
F.2 If mediation has not occurred or settlement is not achieved within 30 Working Days of the notice requiring mediation the Client and the Sydney Access Consultants may agree to refer the dispute to Arbitration or failing agreement, either party may refer the matters to the Courts for resolution. In the event of a dispute the Sydney Access Consultants may by notice in writing to the Client suspend its obligations under this Agreement. In that event the Sydney Access Consultants will not be liable to the Client or any other person for losses arising from such suspension of work.
G.1 If, during the term of this Agreement or after completion of it, the Client becomes aware of any problem with the design, fault or defect in the Project, or non- compliance with the Project’s contract documents, the Client must promptly, but not later than 30 Working Days after becoming aware of it, notify the Sydney Access Consultants about it in writing. If the Client does not do this the Client will be treated as having waived any claim the Client may have against the Sydney Access Consultants (in contract, tort or otherwise) in relation to the problem, fault or non- compliance.
G.2 Unless otherwise expressly agreed by the Sydney Access Consultants in writing, all timelines, schedules, milestones or dates provided by the Sydney Access Consultants or specified in the Brief or any of the Sydney Access Consultants’ documents which relate to the performance of the Agreed Services by the Sydney Access Consultants are estimates only and the Sydney Access Consultants shall not be in any way liable for any loss or damage arising from, or incurred in respect of, a delay in the performance of any part of the Agreed Services if performance is prevented by any reason, including because of the negligence or fault of the Sydney Access Consultants, its employees, directors, officers, agents and sub-consultants.
H.1 The Client or the Sydney Access Consultants may end this Agreement by writing to the other at their last known address. This Agreement will end 20 Working Days after the date the notice is sent.
H.2 Without limiting any other rights the Sydney Access Consultants may have in this Agreement or in law or equity, the Sydney Access Consultants may suspend the performance of any part of the Agreed Services by way of a notice in writing to the Client if the Client fails to make full payment of all amounts due and payable by the Client under this Agreement within the due date(s) for the duration until such payment is made.
I.1 The law applicable to this Agreement shall be the law of the state or territory of the Sydney Access Consultants' address stated in the Agreement.
I.2 The Sydney Access Consultants shall be entitled to rely upon the accuracy and completeness of the information furnished by the Client.
J.1 The Sydney Access Consultants must inform the client immediately of any matter connected with the Sydney Access Consultants' services that gives rise to a conflict of interest in relation to the Sydney Access Consultants' work as regulated by statutory requirements, including codes.
J.2 The Sydney Access Consultants is entitled to immediately suspend work under this agreement until the conflict of interest is resolved, provided that within 48 hours of suspending work the Sydney Access Consultants notifies the client in writing of the time and date work was suspended and the relevant conflict f interest.
J.3 During the period of suspension all rights and entitlements of the Sydney Access Consultants under this agreement are preserved as though the suspension had not taken place, except that whilst suspension lasts, an entitlement to progressive payment of fees falling due in the period of suspension obliges the client to pay for the work carried out prior to the period of suspension.
J.4 The period of suspension ends when the client is notified by the Sydney Access Consultants in writing that work has resumed, or the contract is terminated, whichever occurs first.
J.5 Nothing in this clause prevents the client or the Sydney Access Consultants treating a conflict of interest under clause as a dispute or difference and referring it to mediation in accordance with Clause F as applicable.
All public and commercial buildings, including offices, shopping malls, schools, mosques, temples, hospitals, residential developments, childcare centres, and heritage sites. We also support private residences and Specialist Disability Accommodation-style projects.
Yes, under UBBL By-Law 34A and MS 1184:2014. While enforcement has been uneven, the 2026 PwD Act amendments are set to strengthen penalties and requirements. Early compliance reduces risk and demonstrates social responsibility.
Australian standards (NCC, Premises Standards, AS 1428, and NDIS SDA) are highly prescriptive with detailed design categories and performance solutions. MS 1184:2014 aligns closely with universal design principles and can be enhanced using Australian best practices. We specialize in translating proven Australian approaches into practical, locally compliant Malaysian solutions.
The amendments are expected to introduce enforceable accessibility standards, time-bound compliance periods, penalties for violations, and stronger participation rights for persons with disabilities. Building owners and developers should start with independent audits and compliance roadmaps now to avoid rushed retrofits later. Our team can help you prepare proactively.
MS 1184:2014 is the Malaysian Standard for Universal Design and Accessibility in the Built Environment. It provides detailed guidelines for making buildings inclusive for people with disabilities, the elderly, and all users. Compliance helps meet UBBL By-Law 34A requirements and prepares for stronger enforcement under the upcoming PwD Act amendments. Non-compliance risks delays in approvals, legal issues, and missed opportunities for truly inclusive spaces.
Timelines vary from 2 days to around 6 weeks depending on project size and complexity. Costs are project-specific. We offer competitive packages and can provide a quick fee indication after a short briefing. Contact us for a no-obligation discussion.
Absolutely. We prepare documentation packs, liaise with DBKL, JKM, KPWKM, and local councils, and support Performance Solutions where needed. Our team has experience with both Malaysian and Australian regulatory processes.
Yes — this is a core part of our model. We provide specialist accessibility input while the local architect retains design leadership and sign-off. This creates hands-on training opportunities and ensures seamless integration.
We conduct a thorough site assessment, review drawings and documentation against MS 1184:2014 and UBBL 34A, identify barriers, and deliver a clear report with prioritized recommendations, risk register, and cost estimates. We can also provide on-site construction guidance.
We provide independent access audits, compliance matrices, performance solutions, regulatory strategy and approvals support, capacity-building training, and implementation support through local architectural partnerships. Our hybrid model combines Australian expertise with on-the-ground Malaysian delivery.
1. What is MS 1184:2014 and why is it important for Malaysian buildings? MS 1184:2014 is the Malaysian Standard for Universal Design and Accessibility in the Built Environment. It provides detailed guidelines for making buildings inclusive for people with disabilities, the elderly, and all users. Compliance helps meet UBBL By-Law 34A requirements and prepares for stronger enforcement under the upcoming PwD Act amendments. Non-compliance risks delays in approvals, legal issues, and missed opportunities for truly inclusive spaces.
2. How do the 2026 PwD Act amendments affect building owners and developers in Malaysia? The amendments are expected to introduce enforceable accessibility standards, time-bound compliance periods, penalties for violations, and stronger participation rights for persons with disabilities. Building owners and developers should start with independent audits and compliance roadmaps now to avoid rushed retrofits later. Our team can help you prepare proactively.
3. What is the difference between Australian accessibility standards (NDIS/SDA) and Malaysian requirements (MS 1184)? Australian standards (NCC, Premises Standards, AS 1428, and NDIS SDA) are highly prescriptive with detailed design categories and performance solutions. MS 1184:2014 aligns closely with universal design principles and can be enhanced using Australian best practices. We specialize in translating proven Australian approaches into practical, locally compliant Malaysian solutions.
4. Is accessibility compliance mandatory in Malaysia? Yes, under UBBL By-Law 34A and MS 1184:2014. While enforcement has been uneven, the 2026 PwD Act amendments are set to strengthen penalties and requirements. Early compliance reduces risk and demonstrates social responsibility.
5. What types of buildings need accessibility audits in Malaysia? All public and commercial buildings, including offices, shopping malls, schools, mosques, temples, hospitals, residential developments, childcare centres, and heritage sites. We also support private residences and Specialist Disability Accommodation-style projects.
6. What accessibility services do you offer in Malaysia? We provide independent access audits, compliance matrices, performance solutions, regulatory strategy and approvals support, capacity-building training, and implementation support through local architectural partnerships. Our hybrid model combines Australian expertise with on-the-ground Malaysian delivery.
7. How does an accessibility audit work with your team? We conduct a thorough site assessment, review drawings and documentation against MS 1184:2014 and UBBL 34A, identify barriers, and deliver a clear report with prioritized recommendations, risk register, and cost estimates. We can also provide on-site construction guidance.
8. Do you work with local Malaysian architects and firms? Yes — this is a core part of our model. We provide specialist accessibility input while the local architect retains design leadership and sign-off. This creates hands-on training opportunities and ensures seamless integration.
9. Can you help with authority submissions and approvals? Absolutely. We prepare documentation packs, liaise with DBKL, JKM, KPWKM, and local councils, and support Performance Solutions where needed. Our team has experience with both Malaysian and Australian regulatory processes.
10. What is the typical timeline and cost for an accessibility audit? Timelines vary from 2–6 weeks depending on project size and complexity. Costs are project-specific. We offer competitive packages and can provide a quick fee indication after a short briefing. Contact us for a no-obligation discussion.
11. Do you offer training for Malaysian architects on universal design? Yes. We run modular workshops and hands-on training programs using real access jobs as case studies. Our goal is to build practical skills in MS 1184 compliance, audits, and inclusive design. We collaborate with PAM and LAM on CPD opportunities.
12. How can architects earn CPD points while improving accessibility skills? Through our co-delivered workshops and practical training on live or demonstrative projects. Sessions can be tailored for PAM/LAM CPD accreditation. Contact us to discuss partnership opportunities.
13. What BIM software and tools does your team use? Our team is highly proficient in Archicad (versions 22–27), with experience in Revit, SketchUp, and AutoCAD. We apply BIM workflows to improve coordination, documentation efficiency, and accessibility integration.
14. Can your team act as panel critics or contribute to architectural education? Yes. Several team members serve as panel critics for UiTM, IIUM, and UIA students. We regularly contribute professional feedback on inclusive design.
15. How does remote project management work for Australian-Malaysian projects? Our team has many years of successful remote coordination with Australian clients, consultants, and authorities using tools like Zoom, Archicad Server, and shared documentation platforms. We maintain clear communication and deliver consistent results across time zones.
16. Do you have experience with mosques and religious buildings? Yes. Recent work includes access audits of Masjid Jamek (Kuala Lumpur) with the PAM SCR Committee and the final assessment audit of Masjid Raja Haji Fisabilillah in Cyberjaya. We respect cultural and heritage values while delivering practical inclusive solutions.
17. What was involved in the US Embassy Kuala Lumpur accessible toilet project? This flagship 2026 project involves full A&E design services for a new universal accessible toilet compliant with Architectural Barriers Act (ABA) standards, ANSI A117.1, OBO requirements, and Malaysian codes. It serves as a high-profile demonstration of best-practice universal design and a training case study for local architects.
18. Do you support Specialist Disability Accommodation (SDA) or similar projects in Malaysia? While SDA is an Australian NDIS program, we apply the same high standards of accessible, inclusive design to Malaysian disability accommodation, group homes, and aged-care projects, aligned with MS 1184:2014.
19. Can you help with heritage building accessibility upgrades? Yes. Our team has extensive experience balancing heritage preservation with modern accessibility requirements, including performance solutions and creative design adaptations.
20. How do I get started with improving accessibility on my project? Contact us for a free initial consultation or quick compliance checklist. Provide basic project details, and we’ll advise on the best next steps — whether an audit, training session, or collaborative design review. We’re here to make inclusive design practical and achievable.
Our team has many years of successful remote coordination with Australian clients, consultants, and authorities using tools like Zoom, Archicad Server, and shared documentation platforms. We maintain clear communication and deliver consistent results across time zones. We always have team members full time in both Malaysia and Australia and enjoy face to face for clear communication.
Yes. Several team members serve as panel critics for UiTM, IIUM, and UIA students. We regularly contribute professional feedback on inclusive design.
Our team is highly proficient in Archicad (versions 22–27), with experience in Revit, SketchUp, and AutoCAD. We apply BIM workflows to improve coordination, documentation efficiency, and accessibility integration.
Through our co-delivered workshops and practical training on live or demonstrative projects. Sessions can be tailored for PAM/LAM CPD accreditation. Contact us to discuss partnership opportunities.
Yes. We run modular workshops and hands-on training programs using real access jobs as case studies. Our goal is to build practical skills in MS 1184 compliance, audits, and inclusive design. We collaborate with PAM and LAM on CPD opportunities.
Yes. Our team has extensive experience balancing heritage preservation with modern accessibility requirements, including performance solutions and creative design adaptations.
While SDA is an Australian NDIS program, we apply the same high standards of accessible, inclusive design to Malaysian disability accommodation, group homes, and aged-care projects, aligned with MS 1184:2014.
Yes. Recent work includes access audits of Masjid Jamek (Kuala Lumpur) with the PAM SCR Committee and the final assessment audit of Masjid Raja Haji Fisabilillah in Cyberjaya. We respect cultural and heritage values while delivering practical inclusive solutions.
Yes — our dedicated Southeast Asian website at accessconsultants.asia fully serves Malaysia and acts as our primary platform for Malaysian clients.
We are Sydney Access Consultants (Malaysia) PLT, a Malaysian-registered entity with a Kuala Lumpur office, so the site is tailored for Malaysian projects and compliance needs:
Whether you're a developer, architect, government body, or building owner preparing for stronger enforcement, visit accessconsultants.asia to explore our Malaysia-focused services, case studies, and resources. Book your free accessibility review today — we're here to help build a more inclusive Malaysia.
Yes, we have a fully registered office in Kuala Lumpur.
Sydney Access Consultants (Malaysia) PLT LLP0019423-LGN (SSM-registered Private Limited Liability Partnership) Level 6, Menara Darussalam 12 Jalan Pinang, Kuala Lumpur City Centre 50450 Kuala Lumpur, Malaysia
Phone: +60 3-2779 7117 Email: kl@accessconsultants.asia Website: accessconsultants.asia
Our Kuala Lumpur office is not just a virtual or postal address — it is our operational hub with a full-time team of Malaysian-registered architects and access specialists (including PAM and LAM members). We combine Australian best-practice expertise (NDIS/SDA, AS 1428, Premises Standards) with on-the-ground Malaysian delivery (MS 1184:2014, UBBL 34A, local authority liaison).
This means:
We are the only specialist access consultancy in Malaysia that is wholly owned by an Australian leader yet 100% locally staffed and registered — giving you the best of both worlds as enforcement of the PwD Act 2008 amendments strengthens in 2026.
Ready to talk? Drop us a message at kl@accessconsultants.asia or call +60 3-2779 7117. We’re based right here in KL and always happy to meet in person.
Yes, this is one of our strongest offerings. We provide construction-stage site inspections, compliance reviews, and practical advice to help contractors “get it right the first time.” Many clients find this support saves significant time and cost by avoiding rework.
The answer depends on the scale of the project. We usually have capacity to start within a day of mobilisation, at our team meeting. Urgent projects can sometimes be accommodated faster — please let us know your deadline and we will do our best to help.
The actual terms for your project will be outlined in our fee proposal considering the circumstances.
For larger projects, we stage payments aligned with project milestones.
All fees are quoted in Malaysian Ringgit (RM) for Malaysian projects and Australian dollars for Australian projects.
Yes. Almost all our work is quoted on a fixed-fee basis so you know the exact cost upfront with no surprises. We only use hourly rates in rare cases (e.g., very complex or open-ended advisory work), and we always confirm this with you first.
Yes — this is exactly how we prefer to work. We act as the accessibility specialist while your architect retains design leadership and sign-off. We regularly collaborate with Australian and Malaysian architects, architectural service providers, and Project Managers and Building Contractors, and when appropriate, discuss solutions with all the stakeholders, which is how we make the process seamless for everyone.
Just the basics:
We are very flexible.
No. To understand the project its often easier to make a call, after which the written quote is completely free and without obligation. We only start charging once you confirm the engagement by paying the mobilistion fee.
Most standard audits are completed in 3 days from mobilisation to final report. Multi-site projects can take some weeks to co-ordinate and travel. We always give you a firm timeline in the fee proposal so you know exactly when to expect deliverables.
It’s very simple.
Contact us for a free initial consultation or quick compliance checklist. Provide basic project details, and we’ll advise on the best next steps — whether an audit, training session, or collaborative design review. We’re here to make inclusive design practical and achievable.
Reach out to us at [your contact details, e.g., info@SydneyAccessConsultants.com.au or 0414 414 101] for personalized explanations.
We can discuss adjustments based on your project's specifics, but it's a standard part of our agreements to ensure commitment from both sides. Any changes must be agreed in writing to maintain clarity.
For construction projects, this fee remains separate from any builder's deposit. We advise checking compliance with building laws, and we'll guide you on when specialist advice (e.g., from a town planner) is needed beyond our preliminary review.
It's a fixed lump sum based on the project's scale, typically 5–10% of the estimated total fees for services ordinarily performed by Architects. For Access Consultant services, given the nature of the work, the Mobilisation fee can be up to 50% and, and for Certification, for example, it can be 100%. We calculate it transparently during the proposal stage and confirm it in writing, including any GST. Variations are notified promptly if project changes arise.
It ensures we can dedicate resources to your project from day one, covering upfront costs that aren't recoverable otherwise. This fee structure supports efficient project starts and helps manage cash flow for small practices like ours, while keeping overall fees competitive.
What does the Mobilisation Fee cover? Here's a breakdown:
Generally, no—it's non-refundable as it's earned progressively through the initial services we provide. However, if we fail to perform these services (e.g., due to our non-performance), you may be entitled to a pro-rata refund for undelivered portions. Refunds are assessed case-by-case, and we recommend discussing any concerns early via our dispute resolution process.
The fee is due upon execution of the agreement, before we proceed to full design stages. This allows us to mobilise our team and begin preliminary tasks promptly. We'll confirm the amount and payment details in writing during our initial discussions.
A deposit is typically a security payment to reserve services and may be refundable or capped under law (e.g., 10% for certain building contracts). Our Mobilisation Fee is not a deposit—it's payment for specific initial services we've already started delivering. It's not subject to deposit limits because it's tied directly to work performed, ensuring transparency and compliance with professional standards.
A Mobilisation Fee is an upfront lump-sum payment specified in your Services Schedule, charged upon signing the client-architect agreement. It covers the immediate costs and services for starting your project, such as initial setup and preliminary work. Unlike a deposit, it's earned as we perform these services and represents value provided right at the project's outset. This helps us allocate resources efficiently without delays.
As a local expert, Sandy Gray brings personalized service to the region, boosting inclusive outcomes for Mid North Coast communities. Our partnership model with Sydney Access Consultants ensures access to a broader team while supporting local workload and economic benefits.
We conduct thorough audits against AS 1428, AS 4299, the NCC, and Disability Standards, providing risk registers and prioritized recommendations. Our approach focuses on performance solutions that balance compliance with practical, cost-effective design.
Sandy Gray is a Qualified Access Consultant (ACAA), with a Diploma of Access Consulting, Certificate IV in Training and Assessment, and prior architect registration. She’s an active contributor to Australian Standards and access forums, ensuring our advice is current and authoritative.
Absolutely. Sandy’s full-time residence in Black Head allows for prompt on-site visits across the region. We also offer remote coordination for initial reviews, making our services accessible and efficient for local clients.
With Sandy’s experience on access committees and policy contributions (e.g., ACT Access Guide), we assist councils and organizations in developing inclusive policies. This includes awareness initiatives and equitable design guidelines to support sustainable, accessible infrastructure in the Mid North Coast.
Our branch combines local knowledge with national and international expertise. Sandy’s prior roles in NSW public sector architecture and standards development ensure pragmatic, evidence-based solutions. We prioritize immediate social benefits, like fairer communities, while minimizing regulatory risks for clients in the Mid North Coast.
Yes, Sandy provides remote support to our Kuala Lumpur team, bridging Australian expertise (e.g., AS 4299) with Malaysian standards like MS 1184:2014 and UBBL By-Law 34A. This hybrid model ensures high-quality compliance advice for cross-border projects, including authority liaison with DBKL, JKM, and KPWKM.
Sandy Gray, with her Certificate IV in Training and Assessment, delivers hands-on workshops and CPD programs using real case studies. These are tailored for local architects, engineers, and government staff, covering universal design, access auditing, and policy development. We’ve adapted programs for diverse learners, including Indigenous students, to build capacity in equitable built environments.
We audit a wide variety, including public facilities (e.g., community halls, public toilets), residential developments, educational campuses, healthcare buildings, and heritage sites. Our focus is on creating barrier-free environments compliant with AS 1428 and the NCC, with a track record in NSW council projects.
Yes, we apply NDIS/SDA principles to ensure designs meet high standards for accessibility and safety. Sandy’s expertise bridges Australian best practices with local needs, supporting projects like group homes, aged care facilities, and institutional campuses in the Mid North Coast region.
Sandy Gray specializes in adaptable housing, drawing on her contributions to AS 4299. We help developers and homeowners create flexible, inclusive homes that can be easily modified for aging in place or disability needs. This includes design reviews, compliance matrices, and practical recommendations to deliver social and economic benefits, such as improved liveability and property value.
We provide a range of accessibility services tailored to NSW requirements, including:
Alexandra (Sandy) Gray, a Qualified Access Consultant, architect, and educator with over 20 years of experience in inclusive design and public policy. Sandy holds a Diploma of Access Consulting, Certificate IV in Training and Assessment, and has contributed to the development of AS 4299 (Adaptable Housing Standard). Her background includes community architecture roles with various NSW councils and organizations, making her ideally suited for local projects.
The branch operates from Black Head on the Mid North Coast of NSW, with Sandy Gray working full-time from her home base. We serve the entire Mid North Coast area, including key locations such as Coffs Harbour, Port Macquarie, Taree, Forster, and surrounding regions. This local presence allows for efficient on-site audits and consultations without the need for extensive travel.
The Mid North Coast Branch is our dedicated regional office in NSW, Australia, focused on delivering specialist accessibility consulting, audits, and inclusive design services to local communities, councils, and developers. Led by Qualified Access Consultant Alexandra (Sandy) Gray, it supports projects across the Mid North Coast region while also providing remote assistance to our Kuala Lumpur operations. This branch emphasizes practical, compliant solutions aligned with Australian standards like AS 4299 (Adaptable Housing) and AS 1428 (Design for Access and Mobility).